Your massage should be a relaxing, friendly, fun experience. Unsure about something? Or just curious ...
FAQ Click To Reveal
ooooh, massage eh?
we understand there are many types of 'massage' offered around the world. we would like to make clear from the outset that we offer only health based massages. our therapists are professionally trained and their focus is on protecting, maintaining and restoring your health and helping you relax.
whereabouts are you located?
we are a mobile massage service operating in London and some surrounding areas. our therapists will visit you at your home, hotel or office. sorry, we do not have any in-call facilities for you to visit. we travel to London and Heathrow as well as some parts of Surrey, Middlesex and Essex. please check Step 3 of our online booking system to check your postcode.
how much are your massages?
we charge £50 per hour. but if you book for longer you get an even better deal when booking online. see image below for current offers:
our therapists are very happy to split their booked time between partners or friends. many customers take advantage of this by booking a therapist for 2 hours and then split this time between themselves and a partner or friend. Psssst. use our discount code of TMR33 in Step 5 of the online booking system to get 2 hours for £90, making it amazing value at £45 per hour of massage!
how do i know if you're any good?
we are very proud to work with what we believe to be some of the very best massage therapists available in London - or anywhere in fact! We spend a lot of time and effort sourcing each one and each therapist goes through our own special internal vetting procedures before being selected to work with our team. Best of all, our customers seem to LOVE the therapists we work with. We are very proud of the Feedback we receive so it is published online for you.
what will i be massaged on?
our therapists are trained and highly experienced in performing excellent massages on your own massage couch, or your bed or floor, whichever you prefer. most customers much prefer being massaged on their own bed rather than a massage table once they have experienced it and of course it means therapists can travel to you quicker. prepare your room for a massage at home in a few minutes. we can organise massage tables for corporate events or other bookings of more than 4 hours, just request a table by email and we will get straight back to you (please note there is an additional supplement of £25 for zones 1 - 3 and £35 for further out zones)
do i need to provide anything for the massage?
your therapist will bring high quality almond or grapeseed oil, music and of course a pair of excellent hands and a happy personality. all we ask you to provide is your own towelling for the massage and to cover and protect any furniture or furnishings from oil. if you think about it, it is the most hygienic option ... do you really want to use towels taken from a carry bag which has been stuffed with other used towels all day? we didn't think so!
what am i supposed to wear when i get a massage?
for an oil based massage you should undress to your own level of comfort and cover yourself with a large towel. your therapist is trained to professionally move around the towel as she performs your treatment, with your modesty in mind whilst ensuring you receive a good quality proper health based massage. for thai massages you can remain fully clothed but we suggest light and loose clothing as you will be bent, stretched and pulled in different directions!
can I request a specific therapist?
all our massage therapists are highly qualified and have passed trade tests with us before entering into a contract. we work with them because we are confident they can provide a high quality massage. however, of course, massage is a personal experience and each therapist has their own personal style and having a preferred regular therapist is very normal. please use our online booking system to choose your favourite ... or try someone new if your regular is not available. remember your regular was not your regular once!
how do i book?
the quickest way is to book yourself online - the system is updated live in real-time and therapists are contacted electronically immediately as soon as you press the Confirm button! the system is really easy to use - if you got here, then you will find it no problem. just go straight to our Online Booking System or read our Booking Instructions Help first
contraindications - please check before booking your massage!
in the interest of your health please consider the following questions and inform us via the Comments box on the online booking form and your therapist prior to your massage if any apply:
- do you suffer any allergies?
- have you undergone any recent surgery?
- have you taken any drugs or alcohol in the last 24 hours?
- do you have any medical conditions or injuries that might affect your massage?
If you are at all unsure, please check with your doctor in advance of booking.
what type of massage should i get?
a massage virgin? we suggest you book a classic 90 minute massage. this way you can ask your therapist to massage all the main areas of your body so that you can consider which you like best and which you prefer next time for a more specific massage.
can i eat or drink before a massage?
it is best to avoid drinking alcohol immediately before your massage and try not to have a massage on a full stomach, wait at least one hour, preferably two.
should i talk to the massage therapist during the massage?
it’s usually best to close your eyes, lie back and relax into the massage. but once again, it’s up to you. be sure to speak up if you feel cold or too hot, if you experience any pain or if you would like the massage changed in any way. we are here to make you feel better and are not upset by requests to change our style to suit you you better.
i don't want the therapist to touch a certain part of my body
if you don't like a particular part of your body touched or are just self-conscious about a certain body area, just ask your therapist to avoid that area. remember you can click on Focus Man in our Online Booking System to choose your favourite focus areas. we also have therapies which are done through clothing, such as thai or shiatsu massage.
the pressure isn't right for me, what should i do?
please don't worry about upsetting your therapist - just let them know immediately and they will be more than happy to hear how best to adjust the pressure to suit your personal preferences. we are all different and prefer different pressures and styles at different times. one person's deep is another's soft!
how do I pay?
please pay your therapist directly. they will only accept cash, in sterling (£). sorry but we do not take payments and the therapists do not accepts cards, cheques, online payments and definitely not massage swaps, dinner dates, promises of a thousand recommendations to others ... oh, the list goes on and on, so we'll stop here.
what times are you open?
our basic opening times are 9am-11pm (every day), but each therapist has their own schedule. one or two therapists are sometimes available from 8am, but there is a small early-travel supplement for the therapist for such early bird bookings which will be shown in Step 5 of your booking - we hope you understand! The best thing to do is check our online booking system - it is completely live and updated in real-time. As soon as a booking is made, that therapist's availability is automatically updated online immediately. Simply visit our Online Booking System to book
am i supposed to tip my therapist?
tipping is totally up to you. the only pressure our therapists want you to feel is the deeply relaxing one you'll get from one of their massages
how long can I book my treatment for?
our standard session lengths are: 1 hour, 1.5 hours and 2 hours. our most popular booking is 1.5 hours but sometimes you may need to book for longer than 2 hours (eg to book 2 x 90 minute sessions back to back). No problem, either go online and just book one after another or send us an email to book more than 2 consecutive hours. sorry, but we cannot do treatments lasting less than 1 hour.
how much notice do you need before a booking?
we pride ourselves by being one of the most reliable and on-time mobile massage companies in London. we ask a very reasonable one hour minimum notice period before your booking. of course our therapist will try to get there even quicker if possible. please note our one hour arrival applies to central london bookings but we always aim to inform you immediately of any unexpected delays. if you are outside of zone 3 please do try to give a little more notice. ps we don’t make false promises of arriving in 30 minutes only to turn up after 1.5 hours. after all, your aim is to chill out, not stress out.
fun, friendly massage therapists? what's all that about then?
we make sure we work with friendly, fun-loving, excellent therapists. this is because we believe good health comes from both physical and psychological factors. our therapists will massage you to feeling better overall, through both touch and a lovely attitude. this is holistic massage in our opinion. we know massage is often associated with sexual activities, so perhaps it is easy to misinterpret what we have said elsewhere to mean a more than what we have simply said. just to be clear, we only offer therapeutic professional massages aimed at protecting, maintaining and restoring your health. These treatments are performed by experienced, lovely, easy-going therapists who are great company also...nothing more than that! so please don't make us blush by expecting anything else. make your therapist your friend. it feels better, we promise.
why no male therapists?
we have previously worked with some very experienced male therapists but unfortunately found that there just was not enough demand for male therapists on outcall bookings. we have discussed this with several experienced male therapists and they have found the same in respect of outcall bookings. there seems to be much more comfort amongst customers to visit a male therapist at a spa but when inviting an unknown therapist from a business discovered online into their own home there appears to be a preference to have a female person visiting. of course there are exceptions to this general rule, but we have found those exceptions unfortunately were not common enough to create enough regular business for our male therapists.
how often should i receive a massage?
ideally once every week or two weeks. if you can't do this try at least to have massage on a regular basis. we have many customers who get massaged twice a week ... and even a few who have had two treatments in one day!
i am pregnant, can i still get a massage?
massage is perfectly safe after the first three months of pregnancy. to avoid pressure on your abdomen, you will lie on your side and back or sit on a special chair during your pregnancy massage. we can't massage you during the first 3 months of pregnancy unless you have written approval from your doctor. of course, we will only send a therapist who has been trained in pregnancy massage, so please check each therapist's Speciality areas before booking.
are there any side effects i need to be aware of?
the body releases toxins through massage. you might feel a little dizzy or suffer a headache after a massage. these are natural reactions which you should not worry about. drink lots of water to decrease these symptoms. feeling soreness in your muscles the next day is also perfectly natural - feel good about it, like you do after a good session at the gym!
happy endings - what are they and can I get one?
a common question in the massage industry, so we prefer to deal with it rather than pretend it never gets asked. we hope it is already clear that you absolutely cannot get any sensual or sexual services through us. please respect us and please don't embarrass your professional therapist by asking.
can i cancel my booking?
we understand that unexpected changes can happen. please note that as soon as you book a therapist, her diary is immediately reserved for you for the whole of the booked massage time plus travel time before and after. this means she is unable to be booked by anyone else during that whole period. so we ask that you provide us with at least 5 hours notice to cancel any bookings. the best way to cancel is to text your therapist and she will cancel it for you. you will have her number as she will have texted you after you booked.
morality and honesty
our therapists work with us through signed service contracts in which they undertake to visit customers which we have introduced to them only through our systems. we would appreciate your co-operation, as a customer, to respect their and our position in this respect and not ask them to do anything other than that. temptation is human. be tempted by good and fun stuff.
the happiness quiz
check out this NHS happiness test ... and whatever you score ... get happier, because you can never be too happy!
umm, all very interesting but my question hasn't been answered?
really? you've still got a question even after all those answers? no problem, click here to enter nirvana. well not really, it just let's you send us a message asking your question. if we really like it, we may even add it to this list!